It has recently come to our attention that e-mails sent from us to Virgin Media e-mail accounts are going directly to their customers’ “Spam” folder, which by default is not immediately visible.

If you use Virgin Media’s e-mail services (including those inherited from Telewest/blueyonder and NTL), you may not have received e-mails sent from our systems.
This applies to e-mails such as:

• New account registrations
• Password reminders
• Notifications to forum threads
• Any e-mail from liverpoolas.org addresses

Unfortunately we do not know when this issue began, only that it was at least several weeks ago, and possibly much longer.

To see if you are affected by this problem, which is out of our control, you must log into your Virgin Media e-mail account via their webmail interface ( http://my.virginmedia.com/my-apps/email/mailbox )

Please note that it must be via their webmail – if you are using POP3 via an e-mail client (e.g. Outlook, Thunderbird, etc.) then you will NOT be able to see the missing e-mails AT ALL.

Once you have logged in via webmail, you can show the “Spam” folder by doing the following:

1. On the left of the screen, you should see a button labelled “Compose”.
   Below this you will see various folders, starting with “Inbox”, “Starred”, “Important”, etc.
   At the end of this list, you should see the word “More” – click this.
2. The e-mail account’s “Spam” folder should now be visible.
   Click on this and you should find any e-mails sent by us from the last 30 days (anything older will already have been automatically discarded by Virgin Media).

Regards,Liverpool Astronomical Society website team